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Five9 and Zendesk Are Serving Up a Cup of Awesome Customer Experience

By Teresa Dodson, Sr. Manager Channel and Partner Marketing

‘Tis the season! The weather is cold and the drinks are warm. Five9 and Zendesk are here to help, brewing up a cup of awesome customer experience.

Five9 and Zendesk are combining forces to deliver an integrated solution that enables our joint customers to provide personalized and productive interactions with their customers. The expanded partnership combines the leading cloud contact center solution provided by Five9 with the advanced customer service platform provided by Zendesk. Together we help contact center agents deliver a personalized experience to their consumers. Happy consumers that have their issues addressed quickly are likely to turn into happy loyal brand consumers.

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Five9 Wins Most Innovative Product of the Year Award for the Enterprise Category By Best in Biz 2016

We pride ourselves on providing innovative products that address the changing needs of our customers. It’s nice for us to say we’re innovative, but even better when someone else says it. This week Five9 was honored with the Most Innovative Product of the Year for the Enterprise category by Best in Biz.

Five9 was the only cloud contact center provider to be recognized in this category.

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A business owner sits amongst her moving in boxes , waiting for the removal team to bring the desks . She is using laptop to keep business going during the transition . In the background her assistant is checking the files , a colleague is chatting to a contractor as to where the fittings need installing . The business owner is on the phone to see when the desks are to arrive.

5 Things You Should Know Before Moving Your Contact Center to the Cloud

More and more of the modern world is running on cloud based technology. Compared to on-premise applications, the cloud offers many benefits, including state of the art infrastructure, lower capital expenses, automatic updates and the ability to scale to meet demand.

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Cloud Contact Centre and CRM Solutions – The Perfect Combination

By Paul Thomas, Managing Director EMEA

Today, more and more enterprises are adopting cloud-based technology in all areas of business operations to bring greater benefits, like cost savings, ease of integration, and scalability.

In the on-premise world, your customer insights are most likely tied to an existing platform as an independent, stand-alone solution, which is not connected with other corporate systems. On-premise solutions are slow to change, and in a rapidly changing business environment, that is unacceptable.

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Announcing the Global Partnership of Verint and Five9

By Walt Rossi, VP Business Development

What do you get when you pair a comprehensive portfolio of customer engagement optimization solutions with virtual contact center, all powered in the cloud?

Did you guess right? It’s the partnership between Verint Systems and Five9.

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Ringing the Opening Bell at Nasdaq

By Kevin Gavin, CMO

The Five9 executive leadership team had the honor of joining Five9 CEO Mike Burkland for the ringing of the Opening Bell yesterday at the Nasdaq MarketSite in New York City. The ringing of the bell is a ceremonial honor given to Nasdaq listed companies and yesterday was the second time that Five9 was so honored with the first time being in April 2014 on the day of the Five9 IPO.

After the bell ringing, Five9 conducted our first Analyst Day Meeting at the Nasdaq MarketSite presenting to the financial community. It was a fun and invigorating day that represents another key milestone in the continued progress and success of Five9.

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Moving Customers from “Cost Center” to “Asset”

Guest post by Jeanne Bliss

Within my five-competency customer experience framework, I often call No. 1 – honor and manage customers as assets – the “clincher competency.” This is where you begin to move customers away from being perceived as a cost center and towards being perceived as assets. Let me explain a little bit about what I mean.

If I go work with a company on their customer experience delivery, oftentimes I ask executives if they know the volume and value of their new customers. Do they compare this data monthly? Weekly? Annually? Can they contrast it with the value of lost customers?

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Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Once Again

By Mayur Anadkat, VP Product Marketing

A wise man once said, “A vision without execution is a hallucination.” That very wise man was Thomas Edison. The key words that stick out to me are vision and execution. Those are the magic words. Without those magic words (pun intended), an idea doesn’t evolve – never becoming more than that initial, basic thought. The execution part of a vision is something to be proud of; it shows true accomplishment.

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3 Ways to Uber-fy Your Business By Attending a User Conference

By Gabrielle Targosz, Corporate Communications Specialist

“We are all here to ‘Uber-fy’ our business.”

That was the best line I heard last week. Everyone wants to be the disruptors in their space and be super successful doing so, just like Uber.

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Proud Contributor to the Salesforce Ecosystem

By Brian Schnack, Director of Product Management

IDC recently measured the sheer breadth of the Salesforce ecosystem, sharing the milestone achievements from customers and partners. As a proud partner and cloud leader, Five9 is ecstatic about this news.

The IDC report offers some mind-blowing stats related to the enormous size of future opportunities for cloud-based partnerships. For a company that was also born in the cloud, Five9 can most definitely relate: Continue reading